Terms of Service
These terms apply to purchases from Cerabella, operated by Cerabella S.
Seller
This store is operated by Cerabella S, Zona Industrial A, 08181 Sentmenat, Spain · Registro Mercantil B08615353 · EUID ES08005.000064580 · +34 937 15 22 51 · [email protected].
Prices and currencies
Prices are set and charged in EUR. USD, GBP and PLN amounts are approximate conversions for your convenience only.
Ordering
When you place an order you receive an order number and confirmation page. The contract is formed once we confirm your order and payment details by email.
Payment
Payment is not taken on the website. After you order, we email you payment instructions for your chosen method. Never send card details by email.
Delivery
Delivery costs and estimated times are shown at checkout for your country and added to your total.
Withdrawal and statutory rights
You have a 14-day right of withdrawal and statutory conformity rights under applicable consumer law. These terms do not restrict mandatory consumer rights.
Contact
Questions about an order: [email protected] · +34 937 15 22 51.
A little clarity.
A more considered choice.
Products, shopping and the details in between.
Customer careHow do I place an order?
Add items to your bag, go to checkout, enter your details, choose delivery and payment, and click Place order. You get an order number straight away.
When do I pay?
Nothing is charged on the website. After you order, we email you payment instructions for the method you chose.
Which currency will I pay in?
All payments are in EUR. USD, GBP and PLN prices are approximate conversions shown for convenience.
Where do you deliver?
We deliver to EU countries and the United Kingdom. Delivery cost and estimated time for your country are shown at checkout.
What is your return policy?
You can withdraw within 14 days of receiving your order. Email us with your order number for return instructions.
Will my bag be saved?
Yes, on this browser your bag and display currency are saved locally. Clearing site data removes them.
Do you save my checkout details?
Your details are sent with your order and stored securely to process it. They are not kept in your browser.
How can I contact Cerabella?
Email [email protected] or call +34 937 15 22 51. Postal address: Cerabella S, Zona Industrial A, 08181 Sentmenat, Spain.
How do I care for the products?
Care guidance is listed on each product page. If in doubt, contact us before cleaning a piece.